A call goes unanswered
A new customer calls while the office is busy, a technician is on a job, or the team is closed.
For independent plumbing teams
A missed call deserves a next step.
When your crew is on the job, WrenchBack helps your team follow up with new callers—quickly, clearly, and with a real person in control.
A simple, measured 30-day pilot. No software replacement.
One missed call. A clear follow-up.Example flow
WB
New callerPlumbing inquiry · Just now
Missed call
Hi, this is Northside Plumbing. Sorry we missed your call. What can we help with?
Automatic acknowledgment · 10:42 AM
Kitchen sink is leaking. Can someone call me back?
Caller reply · 10:43 AM
Follow-up neededNew inquiry sent to your team
now
Your staff decides what happens next.
Designed for the way small plumbing teams work✓ Keep your existing phone workflow✓ Human handoff stays in control✓ Review outcomes together
Simple by designCatch the inquiry.
Catch the inquiry.
Hand it to your team.
WrenchBack adds a practical follow-up step around your existing process. Your team makes the service and scheduling decisions.
A short reply goes out
An approved message lets the caller know the business will follow up and gives them a way to share what they need.
Your team takes it from there
The reply reaches the right person, who decides whether and when to call back, book, or escalate.
Built around your shopKeep the tools.
Keep the tools.
Improve the follow-up.
We start by understanding how calls are handled today. Then we configure and test one focused workflow with your team before it goes live.
✓Your number and systems: we plan around the tools you already use.
✓Your approved wording: you review the message and decide when it sends.
✓Your team in control: urgent or unclear requests go to a person.
✓A weekly scorecard: see replies, handoffs, bookings, and usage costs.
Start small. Measure first.
A 30-day pilot with a clear finish line.
We agree on the workflow, baseline, and success measures before launch. At the end, you decide whether continuing makes sense.
Founding pilot offer
One focused workflow, measured together.
Your first 30 days include setup, configuration, testing, monitored rollout, and a weekly review. Third-party phone or messaging fees are separate and approved in advance.
$99first 30 days, setup included
Ask about a pilot After the first 30 days, continuing is $99/month with no long-term commitment. Third-party phone and messaging charges are separate and approved in advance. No promised number of recovered jobs or revenue.
Good questions
Before we turn anything on.
Will I need a new phone system?
The goal is to work with your current setup where practical. We review how your line is configured before recommending any change. Nothing goes live until you approve the workflow and test it with your team.
Does WrenchBack book jobs automatically?
No. The pilot acknowledges the inquiry and routes the reply to your team. Your staff decides availability, urgency, estimates, and scheduling.
What happens with emergency requests?
The workflow will not diagnose or dispatch. We agree on clear wording and a human escalation path. Callers are directed to emergency services when appropriate; your team defines the business-specific handoff.
How will we know whether it worked?
We agree on a baseline and track eligible missed calls, response time, caller replies, handoffs, confirmed bookings, opt-outs, and usage costs. We review your records together and note what cannot be attributed to the workflow.
What does the monthly price include?
The pilot includes one workflow, monitoring, weekly scorecards, and reasonable adjustments. Third-party usage charges are separate, with a written cap agreed before activation.
Let's map your current process
Tell us where calls go next.
Share a little about your team and how you handle missed calls. We’ll follow up to schedule a short workflow review.
tyson.davie9@gmail.com